Returns Policy
Returns
If you’re looking to return your order for whatever reason, we’re here to help!
We accept returns for orders within 14 days of receiving your order.
You can return your product for store credit or a refund to the original payment method used. If you return a product that is unused and qualifies for return, a R200 shipping and handling fee will be deducted from the refund amount or charged accordingly. This fee covers collection, return shipping and handling costs.
Please note the following requirements for our return policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned.
- Returned items must have tags still on and be returned in original packaging.
- Returned items must have no visible signs of wear or use.
Return Process
Please ensure item being returned is suitable packaged to avoid damage in transit. Please included order number for ease of reference. Return product in store or, if you are using a courier service, please return to the following return address:
Moreleta Park
Pretoria
South Africa, 926 Rubenstein Drive)