Terms & Conditions

Last Updated: May 20, 2026

1. General

These Terms & Conditions govern the use of the Multisports website and the purchase of products sold through the online store.
By accessing this website, placing an order, or completing checkout, the customer confirms that they have read, understood and accepted these Terms & Conditions.

Multisports reserves the right to update or amend these Terms & Conditions at any time without prior notice. The latest version published on the website will apply to all new orders placed after the updated version goes live.

2. Product Availability and Orders

All products displayed on the website are subject to availability.
Orders are only confirmed once payment has been received and stock availability has been verified.
Multisports reserves the right to cancel or decline any order where stock is unavailable, pricing is incorrect, or an order cannot reasonably be fulfilled.
If an order is affected by an unexpected stock issue or fulfilment delay, Multisports will contact the customer directly.

3. Pricing and Payment

All product prices are displayed in South African Rand and are subject to change without prior notice.
Payment must be completed in full before an order is processed or dispatched.
Shipping fees, surcharges and any applicable handling costs will be shown at checkout or communicated before dispatch where required.
Any promotional offers, discount codes or special pricing remain subject to availability and may be withdrawn at any time unless otherwise stated.

4. Delivery and Shipping

Multisports delivers nationwide across South Africa.
Orders are processed during standard business hours once payment has been confirmed and stock has been verified.
Standard order processing may take place before the order is collected for dispatch.
Estimated delivery timeframes may vary depending on destination, product availability, courier schedules, seasonal demand and public holidays.
Customers will receive order confirmation, dispatch confirmation and tracking details once the order has been shipped.

5. Bulky Item Surcharges

Additional delivery charges may apply to bulky, oversized or high-volume items.
This includes, but is not limited to, large cricket bags, training equipment and other products that require special courier handling.
Where applicable, bulky item surcharges will be added at checkout or communicated to the customer before the order is finalised.

6. Cricket Bat Preparation

Cricket bats are natural performance products and require correct preparation before use.
Proper bat preparation includes appropriate knocking-in, oiling and ongoing maintenance.
Multisports may offer bat preparation services or related options on selected bat purchases.
Customers are responsible for confirming their bat preparation selection before completing checkout.
If a customer chooses not to add recommended preparation services, the customer accepts full responsibility for ensuring the bat is correctly prepared before use.

No knocking-in and oil, no guarantee.

7. Bat Warranty and Guarantee Limitations

Cricket bats used without correct knocking-in and oiling may not qualify for guarantee or warranty support. Warranty or guarantee support may be declined where damage results from:

incorrect preparation before use
inadequate oiling
failure to maintain moisture levels
misuse, neglect or improper storage
use against unsuitable balls or surfaces
continued use after visible damage has appeared
unauthorised repairs, alterations or modifications
normal wear and tear, surface marks or expected ageing through use

Cosmetic wear, seam marks, edge marks, toe wear and other signs of normal cricket use are not regarded as manufacturing defects. Multisports reserves the right to inspect any bat returned for assessment before determining warranty or guarantee eligibility.

8. Bat Maintenance and Product Carea

Customers are responsible for ongoing bat care after delivery. New bats should be properly knocked in and lightly oiled before use. As a general maintenance guide:

oil twice in winter
oil once in summer

Cricket bats should be maintained within an ideal moisture range of approximately 8% to 12%. To support moisture maintenance, bats should be stored indoors in suitable conditions and should not be exposed to direct heat, very dry environments, or excessive moisture. Mild ambient bathroom steam may assist with moisture maintenance when used sensibly, but bats must never be exposed directly to water, soaking conditions or heavy condensation. Failure to maintain the bat responsibly may affect performance, durability and warranty eligibility.

9. Returns and Return Conditions

Return requests must be submitted within the approved return period stated on the website or relevant policy page.
Returned products must be unused, in original condition and in original packaging unless the return relates to a verified fault, damage on arrival or incorrect supply.
Products that have been used, altered, prepared, personalised, repaired or marked after delivery may not be eligible for return.
Cricket bats that have been knocked in, oiled, fitted with protection, or otherwise prepared after delivery may not be returned unless faulty.
Multisports reserves the right to inspect all returned items before approving the return.

10. Store Credit Policy

Approved returns will be issued as store credit, not cash refunds.
Store credit may be used toward a future purchase or replacement item, subject to the conditions communicated by Multisports at the time of approval.
Multisports reserves the right to refuse store credit where return conditions have not been met.

11. Return Shipping and Exchange Costs

Customers are responsible for return shipping costs unless the item supplied was incorrect, damaged on arrival or confirmed to be faulty upon inspection.
Approved returns may be subject to a shipping and handling fee where stated elsewhere on the website.
If a customer exchanges a product, the customer will also be responsible for the shipping cost of sending the replacement item.
Any return fee or replacement shipping charge may vary depending on the size, weight and nature of the item being returned or exchanged.

12. Incorrect, Damaged or Faulty Products

If a product is received damaged, defective or incorrect, the customer must contact Multisports as soon as possible and provide the relevant
order details.
Multisports may request supporting photographs, packaging details and a description of the issue before approving the next step.
Where a product is confirmed to have been supplied incorrectly or is found to be faulty, Multisports will advise the customer on the appropriate return, replacement, repair or credit process.

13. Product Information

Multisports aims to ensure that all product descriptions, pricing, imagery, sizing details and specifications are accurate.
Minor variations in colour, finish, packaging or branding may occur depending on the supplier, batch or product updates.
Customers are responsible for reviewing product details carefully before placing an order.

14. Checkout Acceptance

Certain products, including cricket bats, may require the customer to explicitly accept product-specific terms during checkout. By selecting the relevant checkbox at checkout, the customer confirms that they understand and accept:

bat preparation requirements
moisture maintenance guidance
warranty and guarantee limitations
applicable return conditions

Orders requiring mandatory acceptance may not be completed unless the relevant confirmation has been provided.

15. Limitation of Liability

Multisports will not be liable for indirect, incidental or consequential loss arising from the misuse of products, delays caused by third-party couriers, or failure by the customer to follow care, preparation, sizing or usage guidance.
Nothing in these Terms & Conditions limits any rights the customer may have under applicable South African consumer protection law.

16. Contact

For assistance with orders, returns, product queries or bat care, customers may contact Multisports through the website contact details provided on the Contact Us page.